ReTURN Policy

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Our Drop-shipping Model

Suburban Survivalist operates as a dropshipping store. This means that we do not physically stock or handle the products sold on our website. All items are shipped directly from our third-party suppliers to you. As a result, all returns and refunds are subject to the policies of these suppliers. This return policy is designed to guide you through this process and outline the strict conditions that must be met for a return to be possible.

1. Return Eligibility and Timeline

To be eligible for a return, your request must be initiated within 14 days of the delivery date of your order. No exceptions will be made for return requests submitted after this 14-day window.
To be considered for a return, all products must be:

·         In the exact condition you received them.

·         Unused and with all original tags and seals intact.

·         In their original, unopened, and undamaged packaging.

·         Returned with all included accessories, manuals, and free gifts.

We reserve the right to refuse any return that does not meet these conditions.

2. The Return Process

To start a return, you must first contact us at info@suburban-survivalist.com. Please do not attempt to send the product back to the supplier without our guidance.

Your request must include:

·         Your order number.

·         The reason for your return.

·         Photographic evidence of the product and

its packaging, demonstrating that it is in resalable condition.

Once we receive your request, we will contact the supplier for approval. If the return is approved, we will provide you with a Return Merchandise Authorization (RMA) number and specific shipping instructions.

3. Shipping for Returns

You, the customer, are responsible for all return shipping costs, and these costs are non-refundable.

To ensure the safe return of your item, we highly recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for items lost or damaged during the return transit.

4. Refunds

A refund will only be processed after the supplier has received the returned item and confirmed that it meets all eligibility requirements. The refund will be issued to your original method of payment.

Please be aware that your refund amount will be the original product cost only, minus any original shipping fees and any restocking fees imposed by the supplier. Restocking fees typically range from 15% to 25% of the product's price.

Depending on your bank or credit card company, it may take 5-10 business days for the refund to post to your account.

5. Non-Returnable Items

For safety and hygiene reasons, and due to the nature of our products, the following items are final sale and cannot be returned:

·         All food, water, or other perishable goods (e.g., MREs, emergency food kits).

·         Any personal or hygienic products (e.g., first aid supplies, water filters, personal protective equipment).

·         Any item that has been opened or unsealed from its original packaging.

·         Items marked as "Final Sale" on the product page.

·         Any digital products.

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 48 hours of delivery with clear photographs of the damage to both the item and the shipping box. We will then work with our supplier to determine if the item is a manufacturer defect or was damaged during shipping. If confirmed, we will arrange for a replacement or a refund on a case-by-case basis. Our liability is limited to the value of the damaged item.

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