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Shipping Policy

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Shipping Policy 

Effective Date: SEPTEMBER 2025

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This Shipping Policy outlines our shipping procedures and timelines for orders placed on The Suburban Survivalist website. As a dropshipping store, our processes differ slightly from traditional retail. Please read this policy carefully to understand how your orders will be handled.

 

1. Dropshipping Model Explained The Suburban Survivalist operates on a dropshipping model. This means:

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  • We do not hold physical inventory in our own warehouse.

  • When you place an order, we transmit it to a third-party supplier (manufacturer or distributor).

  • The supplier then ships the product directly to your provided address.

  • This model allows us to offer a wide range of products without maintaining large stock, but it does mean that shipping details are largely dependent on our suppliers.

 

2. Order Processing Time

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  • Orders are typically processed within 1-3 business days after payment confirmation. This is the time it takes for us to verify your order, transmit it to the supplier, and for the supplier to prepare it for shipment.

  • Processing times may vary slightly between different products if they come from different suppliers.

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3. Estimated Delivery Times

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  • Once processed, estimated delivery times are typically 5-15 business days for standard domestic shipping.

  • Delivery times are estimates only and are not guaranteed. They can vary based on:

    • The specific supplier's location and shipping methods.

    • Your shipping address.

    • Customs processing (for international orders, if applicable).

    • Carrier delays, weather conditions, or other unforeseen circumstances.

  • Please note that weekends and public holidays are not included in delivery estimates.

 

4. Shipping Costs

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  • Shipping costs are calculated at checkout based on the products in your order, the chosen shipping method (if options are available), and your delivery address.

  • Some products or promotions may offer free shipping, which will be clearly indicated on the product page or at checkout.

 

5. Shipping Carriers

 

We work with various reputable shipping carriers, which may include USPS, FedEx, UPS, DHL, or other regional carriers, depending on the supplier and your location. The specific carrier for your order will be determined by our supplier.

 

6. Order Tracking

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  • Once your order has shipped, you will receive a shipping confirmation email containing your tracking number(s) and a link to track your package.

  • Please allow at least 48 hoursfor the tracking information to update after you receive the tracking number.

 

7. Multiple Shipments If you order multiple items, they may be sourced from different suppliers. This means:

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  • Your order may arrive in separate packages.

  • Each package may have its own tracking number.

  • Packages may arrive at different times.

 

8. Shipping Destinations

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  • We currently ship to addresses within the United States.

  • We do not currently ship to P.O. boxes or APO/FPO addresses for most items, as our suppliers' carriers may have restrictions. Please ensure you provide a physical street address.

 

9. Shipping Address Accuracy

  • It is your responsibility to provide a complete and accurate shipping address at checkout.

  • We are not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer.

  • If a package is returned to the supplier due to an incorrect address, you may be responsible for re-shipping fees.

 

10. Undeliverable Packages

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  • If a package is deemed undeliverable by the carrier (e.g., due to an incorrect address, multiple failed delivery attempts, or refusal by recipient), it will be returned to the supplier.

  • Upon receipt by the supplier, we will contact you to arrange re-delivery (at your expense) or issue a refund for the product price, minus original shipping costs and any return shipping fees charged by the carrier.

 

11. Lost or Damaged Packages

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  • Damaged in Transit: If your package arrives damaged, please document the damage (photos of packaging and product) and contact us immediately at [Your Business Email Address]. We will work with the supplier and carrier to resolve the issue.

  • Lost Packages: If your tracking information shows that your package was delivered but you have not received it, please check with neighbors, your local post office, or the designated carrier. If you still cannot locate the package, contact us at [Your Business Email Address] and we will assist you in initiating a claim with the carrier. Please note that investigations can take several business days.

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12. Holidays and Peak Seasons

 

During major holidays (e.g., Thanksgiving, Christmas) and peak shopping seasons (e.g., Black Friday, Cyber Monday), processing and shipping times may be longer than usual due to high volume for carriers and suppliers. We appreciate your patience during these times.

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13. Contact Information

 

If you have any questions about your order's shipping status or this policy, please contact us at: info@suburban-survivalist.com Mail: 16 Railroad Place, Westport CT 06880, CA 94158.

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